Shipping
Most Mahj & Chill items are made to order especially for you. Production begins after your order is placed, and delivery timing varies by product, destination, and carrier.
- Shipping charges are calculated at checkout.
- Tracking is emailed as soon as your order ships.
- Items in the same order may occasionally arrive in separate packages.
- Address changes or cancellations cannot be guaranteed once production has started.
Returns and exchanges
Because our products are made to order, we do not accept returns or exchanges for buyer’s remorse, incorrect size selection, or color preference. Please review the product details and size options carefully before ordering.
Damaged, misprinted, or incorrect items
If your order arrives damaged, misprinted, or incorrect, email mahjandchill@gmail.com within 30 days of delivery. Include your order number and clear photos of the item and packaging. We’ll review the issue and arrange an appropriate replacement or refund when the claim is approved.
Packages that appear lost
If tracking has not updated or your package has not arrived, contact us as soon as possible. Claims for packages lost in transit should be submitted no later than 30 days after the estimated delivery date.
Questions before ordering?
Email mahjandchill@gmail.com. We’re happy to help with product or sizing questions before your order enters production.